Terms & Conditions

To take full advantage of your personal treatment time with The Luxe Studio we encourage our clients to arrive 15 minutes before your appointment time. This allows our beauty therapists to fully understand your needs for the treatment and live up to your expectations.

Deposits

We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment must be made in accordance with the Cancellations Policy.

Cancellation Policy

We require 24 hours’ notice to cancel an appointment. If canceled with less than 24 hours’ notice, a 50% fee of the total treatment cost will be charged. Missed appointments will be charged at full price. We will ask new clients for their credit card details when booking their first appointment. Your card will only be charged if you do not give us 24 hours’ notice.

Promotions

We run regular promotions throughout the year. All promotions without exception are subject to the following terms and conditions:

  • Offers are valid for a specific time frame, outlined in the published information
  • Offer cannot be combined with any other sale, promotion, discount, code, coupon and/or offer
  • Each offer is for single use only and cannot be exchanged or refunded
  • Bookings are subject to availability

Introductory Offer

In addition to the above terms and conditions related to our promotions, our 50% introductory offer is also subjected to the following terms and conditions:

  • It is only available to new customers on their first visit.

Skin Tests

Eyelash/Eyebrow Patch test

We take your personal satisfaction and safety very seriously, so to help us maintain our 5-star service. So clients who have not previously had an eyelash or eyebrow treatment with The Luxe Studio, or have not had this service within the last 6 months are required to have a patch test 48 hours prior to their appointment.

Tanning Skin Test

Clients who have not enjoyed a tanning treatment with The Luxe Studio, or have not had this service within the last 6 months are required to have a tint test 48 hours prior to their appointment.

Gift Vouchers

The Luxe Studio Gift Vouchers are valid for six months from the date of purchase. Gift Vouchers are nonrefundable and nontransferable. Gift Vouchers cannot be exchanged for cash. When redeemed, change cannot be given and a credit is applied for the remaining balance. Please check with Front of House for further information.

Children

To respect the relaxing environment for our clients and also to comply with current health and safety regulations, we request that children and babies are not brought into the salon.