Yes, we are 2!
It’s hard even to believe that so much time has passed already. A seed that was sown two years back has grown into a beautiful plant. The happiness, contentment, and sense of purpose we feel are unmatched. It is like bringing up a child. Every milestone is an achievement. The first client, first facial, first words of appreciation we still remember very vividly.
We are living our best dream!
It all started two years ago after acquiring an already operational Salon; we expected the transition to be smooth. We were hopeful that the clients from the Salon run by previous management would organically move to our Salon. Unfortunately, we were not expecting what transpired next. As soon as we finalised the deal, the Salon stopped operating, a decision made by the previous management. After five months, when we took over the reins entirely, it became operational again. By that time, we had lost all the old clients. They had taken their business to other Salons, and understandably so!
We were expecting a head start, but we realised we were starting from scratch when it came down to it. There were days of uncertainty and despair when we would only get one or two clients in a day. This broke morale of staff working in the Salon and they decided to part ways as well. Yet, we believed in our dream. We knew that nothing could keep us away from our clients.
From the very beginning, we had decided on particular ethos — the first and foremost: Excellent Customer Services. We are very clear that once a client has stepped her feet into our Salon, we will ensure the services she receives are world-class and unmatched. Our sole purpose always has been to win our clients through our dedication and excellent services. This belief even has helped us to achieve what seemed very difficult at some point.
Today, we can very proudly claim that we have been able to accomplish what we had set out for. More than 90% of clients revisit us after experiencing our services the first time. Our world class customer services have helped us to achieve customer Loyalty.
And we are so pleased even after the initial setbacks; we decided not to quit. And one of the reasons we didn’t give up was the constant support and faith of our clients in us, for which we will forever be grateful.
As we continue to strive for excellence, we realise that we need to keep coming up with new and improved services for our clients. Though we have been using the best inline brands for all our beauty treatments, we have introduced quite a few new services over the past few months, which include:
- Organic outlook waxing
- Henna Brow lamination
- Dermalogica Pro Power Peel
Not only that we have also introduced some new products
- Neal Yard’s range of treatments and products
- Viviscal Pro hair treatment
And this is just the beginning. We are confident that we would be introducing a lot more treatments and brands to ensure our clients only get the best they so rightly deserve.
We at The Luxe Studio, Chelmsford, are very grateful for constant support of our patrons and hope they will always continue to shower us with their love.
And as far as we are concerned, we greatly believe in, what Walt Disney said once
“Do what you do so well that they will want to experience it again and even bring their friends.”
What our Clients say about us …
Natasha Davis ★★★★★
I feel on cloud 9 after just stepping out of Luxe studio. I highly recommend! Both the massage and facial were amazing. I feel so relaxed and very pampered! The treatments and results are exactly what I’d hoped for, I will certainly be returning. I must also add that the staff is very professional, I was very much looked after from the moment, I walked through the door thank you, Luxe studio.
Erin May ★★★★★
Beautiful new salon offering a wide range of treatments carried out by friendly, highly skilled staff. Well priced treatments in a relaxed atmosphere, this is now my go to for facials and nail treatments in Chelmsford. Thanks, Sweta, Cassie and team.
Arita Mukherjee ★★★★★
Loved my hot stone massage here recently. Sweta and team do such a fabulous job of making you feel rejuvenated, relaxed and pampered from start to finish just what I needed to cheer me up. If you haven’t booked yourself a hot stone massage, do it now!!
Sandhya Oza ★★★★★
I have been going to The Luxe Studio since the start and haven’t looked back since. I find the treatments very relaxing and extremely professional. The products used are top of the range too. The staff is extremely polite and very good at the treatments provided. I haven’t had the need to go anywhere else since Luxe started in Chelmsford. I will also add that in the current scenario with COVID-19 restrictions the staffs have taken every precaution to make me feel safe and at ease.
Mrs S Thomas ★★★★★
Great eyebrow threading. I have been looking for a good local place that threads well and these ladies were top notch! Friendly staff and owner (who did my eyebrows herself), lovely calming smells when you come in, very professional and clean shop. This will definitely be my regular as it is local and will be having more treatments.